DELIVERY AND RETURNS
At CBD Ultra we pride ourselves on quick and efficient delivery. If orders are placed before 3 pm they will be sent out the same day. Once dispatched, customers will receive a confirmation email along with their tracking number.
To ensure we can guarantee delivery of your products we use APC as our primary courier rather than Royal Mail. This means that all goods are insured and will require a signature and APC will provide a 2-hour window delivery slot for delivery.
To track an order please, please contact APC using the contact details on your order confirmation email which will also contain your tracking number.
Please ensure that the address details you supply are complete and correct. If you receive a card to say that APC or Royal Mail attempted delivery please contact them immediately using the details on the calling card.
Next Day Delivery: £3.45
Order before 3pm and items will be posted the same day.
Note: Standard Delivery is Monday to Friday. Saturday delivery is only available in England and Wales and in Belfast postcode areas BT1-BT9
Special Delivery: £7.99
Guaranteed next working day by 1pm – you must order and complete payment by 3pm.
Saturday Delivery: £12.99
Delivered by 1pm . You must order and complete payment by 3pm on the preceding Friday.
We are currently unable to offer delivery to the US. Please email email@example.com for information on EU delivery.
LOST OR DAMAGED ITEMS
If an order is lost in the post, CBD Ultra will issue a replacement once the item has been officially deemed lost by the designated courier.
Replacements will then be sent out the next day and CBD Ultra will take up tracking lost items with the courier.
If an order is damaged, please send a picture to firstname.lastname@example.org along with your contact details and order number and we shall issue a replacement immediately
If an order is returned to us due to insufficient or incorrect delivery information then we cannot be held accountable and we may have to charge a redelivery fee. To ensure this does not happen, please make sure you have given us the correct postal information and collect your items in a timely manner.
Once an order has been despatched customers are provided with proof of postage and a tracking number. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. As all deliveries are made via third parties they are subject to the courier’s terms and conditions.
PERSONAL INFORMATION WE COLLECT:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
CBD Ultra Ltd, 36 Pasturefield Road, Manchester, M22 1JU, United Kingdom