At CBD Ultra we pride ourselves on quick and efficient delivery. We will endeavour to dispatch any orders placed before 12pm the same working day. Orders placed over weekend will be dispatched next working day.
To ensure we can guarantee delivery of your products we use DPD as our primary courier for our UK mainland customers.
This means that all goods are insured and DPD will provide a 2-hour window delivery slot for delivery.
To track an order please, please contact DPD using the contact details on your order confirmation email which will also contain your tracking number.
Please ensure that the address details you supply are complete and correct.
Next Day Delivery: £3.50
We will endeavour to dispatch any orders placed before 12pm the same working day. Orders placed over weekend will be dispatched next working day.
Note: Standard Delivery is Monday to Friday. Saturday delivery is only available in England and Wales and in Belfast postcode areas BT1-BT9
Lost or Undelivered Orders
If an order is lost in the post, CBD Ultra will issue a replacement once the item has been officially deemed lost by the designated courier.
Replacements will then be sent out the next day and CBD Ultra will take up tracking lost items with the courier.
If an order is damaged, please send a picture to email@example.com along with your contact details and order number so that we can look into this for you.
If an order is returned to us due to insufficient or incorrect delivery information then we cannot be held accountable and we may have to charge a re-delivery fee. To ensure this does not happen, please make sure you have given us the correct postal information and collect your items in a timely manner.
All deliveries are made via third parties they are subject to the courier’s terms and conditions.